Customer Service
- NIIT
- Full Time
- Work Mode : Office
- Incentive : Not Applicable
- Company Type : Private
- Industry Type : N/A
- Department : N/A
Education
Key Skills
Job Description
Customer Service
Kolkata, West Bengal, India ·
On-site
Full-time
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About the job
Note - This is for only Freshers to 1 year experience.
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- https://www.linkedin.com/company/niit-limited/
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain) for WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation.
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact: vinay.8.kohli@niitmts.com
For Quick response - Connect with me on WhatsApp - 6394041147
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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